Shipping policy

Shipping & Delivery Policy

At The Collector's Vault, we know how exciting it is to add a new figure to your collection.

Our goal is to provide a reliable and transparent delivery experience, helping you stay informed from checkout until your collectible reaches its destination.

1. Order Processing

Orders are prepared for dispatch after payment has been successfully confirmed.

Processing may involve order verification, product preparation, packaging and coordination with our fulfilment partners.

Processing times may vary depending on product availability, order volume and operational requirements.

If we become aware of a significant issue affecting your order, we will contact you using the details provided at checkout.

2. Shipping Destinations

Available shipping destinations are determined by the delivery options offered during checkout.

Customers can confirm whether delivery is available to their location by entering their shipping details before completing their purchase.

Certain products or destinations may be subject to shipping restrictions.

3. Delivery Times

Delivery estimates may vary depending on the destination, selected shipping method, carrier operations and product availability.

Any applicable delivery timeframe will be communicated during the purchasing process or in the relevant order information.

Unless a different delivery period has been agreed with the customer, orders subject to UK consumer law will be delivered without undue delay and generally within 30 days of the contract being formed.

If we cannot meet an agreed delivery timeframe, we will provide assistance in accordance with applicable consumer rights.

4. Shipping Costs

Shipping charges, where applicable, are calculated according to the available delivery methods and the order's destination.

The relevant shipping cost will be displayed before the customer confirms payment.

Any promotional shipping offers will be subject to the conditions communicated at the time of purchase.

5. Order Tracking

We aim to keep customers informed throughout the delivery process.

When tracking is available for your shipment, tracking information will be sent to the email address associated with your order.

Tracking updates are provided by the relevant delivery carrier and may not become available immediately after dispatch.

If you have difficulty accessing your tracking information, please contact our support team.

6. International Shipping

International deliveries may be subject to customs procedures, import duties and local taxes.

Where these charges are applicable, information about who is responsible for them will be provided before purchase as required by law.

Customs processing may occasionally affect delivery schedules.

Customers should ensure that the delivery information supplied at checkout is accurate and complete.

7. Delayed Shipments

Although we aim to provide a dependable shipping experience, delays may occasionally occur due to circumstances such as carrier disruptions, customs procedures or exceptional operational events.

If your order is significantly delayed, please contact us.

We will investigate the shipment and assist you with the available solutions.

Nothing in this policy affects your legal rights if goods are not delivered within the required timeframe.

8. Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you cannot locate it, please contact our support team.

We will review the available delivery information and, where appropriate, investigate the matter with the carrier.

If goods are lost before the risk has legally passed to the customer, we will provide the remedy required by applicable law.

9. Damaged Deliveries

We recommend inspecting your parcel when it arrives.

If the product or packaging appears significantly damaged, please contact us with details of the issue.

Photographs may help us review the situation more efficiently.

We will assess the circumstances and assist you in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

10. Contact Information

For shipping questions or delivery assistance:

The Collector's Vault

Email: support@collectorsvaultshop.com

Website: https://collectorsvaultshop.com